Hybrid Desktop Support Analyst: Windows, Mac & AD

Carnegie Learning; Pittsburgh (Allegheny County); Hybrid; USD 54,000 - 60,000; Full time

Benefits offered by this job

Health Insurance options

Short-Term Disability Insurance

Long-Term Disability Insurance

Work From Anywhere Policy

Paid time off

Parental Leave

Free CL products for employees

Job summary

Carnegie Learning in Pittsburgh, PA is seeking a Desktop Support Analyst to provide end-user support, manage desktop images, hardware issuance, and onboarding/offboarding. This is a hybrid role requiring 2-3 days in the downtown office.

You will set up staff accounts for AD, Exchange, Google Workspace, troubleshoot applications, and generate weekly reports for management. Associates degree and 2+ years of desktop support are required.

Qualifications

• Associates Degree in related technology field.
• Two or more years of experience in desktop support.
• Ability to respond to requests in a timely fashion.
• Experience with installation/configuration of Windows and Mac OS X.
• Knowledge of Active Directory, Exchange and Google Workspace.
• Excellent oral communication skills.
• Excellent customer service demeanor and interpersonal skills.
• Ability to manage multiple concurrent tasks while maintaining composure.

Responsibilities

• Manage and maintain computer images, issuance of hardware, and staff training on installed software.
• Setup staff accounts for AD, Exchange, Google, and other systems as necessary.
• Troubleshoot end user issues with corporate business applications and hardware via phone and email.
• Regular weekly reports to management.
• Onboard and offboard staff as necessary.
• Perform other duties as assigned by management.

Skills

Desktop support

Active Directory

Exchange

Google Workspace

Windows

Mac OS X

Customer service

Communication

Education

Associates Degree in related technology field

Job description

Carnegie Learning in Pittsburgh, PA is seeking a Desktop Support Analyst to provide end-user support, manage desktop images, hardware issuance, and onboarding/offboarding. This is a hybrid role requiring 2-3 days in the downtown office.

You will set up staff accounts for AD, Exchange, Google Workspace, troubleshoot applications, and generate weekly reports for management. Associates degree and 2+ years of desktop support are required.