Hybrid Denver Customer Success Associate — Path to CSM

Propeller; Denver (CO); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Vacation 20 days

401(k)

Employee stock options

Professional development budget

Mentorship program

Phone/internet allowance

Parental leave

Home office budget

Job summary

Propeller, based in Denver, seeks a Customer Success Associate to join our team. You will work with CSMs and KAEs to manage operational and coordination tasks that keep accounts healthy and our team sharp.

You'll ramp quickly on our product, monitor health signals, and prepare executive-ready interactions so the CS team can focus on retention and growth. This is a hybrid role with in-office days in Denver.

Qualifications

• 1+ years of professional experience in SaaS or B2B preferred.
• Strong comfort using Excel or Google Sheets for data tracking and reporting.
• Experience with HubSpot (or similar CRM), with a focus on data hygiene.
• Detail-oriented, proactive approach, and enthusiasm for using AI tools to support account preparation.
• Authenticity, a strong work ethic, genuine passion, and a bias toward action.

Responsibilities

• Keep customer meetings on track: scheduling, prep, and follow-ups for executive-level conversations.
• Keep HubSpot spotless and monitor account health risks early.
• Create customer-facing resources that speed up adoption.
• Grow into renewal support, onboarding coordination, and account reporting.
• Surface customer feedback that shapes product and CS strategy.
• Stay close to new products, features, and evolving use cases to inform customer conversations.

Skills

SaaS experience

CRM usage

Attention to detail

Proactive

AI tooling

Tools

HubSpot

Excel/Google Sheets

Job description

Propeller, based in Denver, seeks a Customer Success Associate to join our team. You will work with CSMs and KAEs to manage operational and coordination tasks that keep accounts healthy and our team sharp.

You'll ramp quickly on our product, monitor health signals, and prepare executive-ready interactions so the CS team can focus on retention and growth. This is a hybrid role with in-office days in Denver.