Customer Success & Growth Manager

Propeller; Denver (CO); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Employee share options

Dev budget & leave

Mentorship program

Mental health resources

Phone & internet allowance

Parental leave

Hybrid work + equipment

Job summary

Propeller in Colorado is seeking a Customer Success Manager to empower customers and turn adoption into lasting partnerships. The Customer Success Manager will be the primary driver of revenue retention, proactively ensuring customer health and satisfaction, and fostering account growth through upsell opportunities.

Ultimately, you will transform customer relationships into a powerful engine for mutual growth and sustainable business success.

Qualifications

• Experience in B2B SaaS with a focus on customer success and revenue retention.
• Ability to translate data into business outcomes for customers.
• Strong relationship management and negotiation skills.
• Familiarity with GIS, mapping, or data tech is a plus.

Responsibilities

• Serve as the primary relationship owner, guiding customers through adoption, expansion, and renewal.
• Drive engagement by ensuring customers leverage Propeller’s platform and tools.
• Educate customers on new features and product updates to increase adoption.
• Lead product roadmap reviews with customers to align on goals and opportunities.
• Maintain strong relationships to ensure high adoption, satisfaction, and ROI.
• Identify risks and mitigate churn using data-driven insights.

Skills

Commercial Acumen

Strategic Account Growth

Customer Relationship Management

Technologically Adept

Excellent Communication Skills

Data-driven

Job description

Propeller in Colorado is seeking a Customer Success Manager to empower customers and turn adoption into lasting partnerships. The Customer Success Manager will be the primary driver of revenue retention, proactively ensuring customer health and satisfaction, and fostering account growth through upsell opportunities.

Ultimately, you will transform customer relationships into a powerful engine for mutual growth and sustainable business success.