Hybrid Customer Success Associate - Onboarding & Support

Custom Channels; Denver (CO); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Flexible time-off

12 company holidays

Medical & Dental benefits

Fully covered health insurance

HSA contribution

401(k) with company match

Job summary

Custom Channels in Denver, CO is seeking a fast-learning Customer Success Associate to ensure onboarding, support, and retention for B2B clients. You will work with a small team, handling inquiries, troubleshooting internet-connected devices, and guiding customers to maximize platform value.

Ideal candidates bring 2+ years in customer service or technical support, strong communication, and experience with HubSpot or similar CRM systems.

Qualifications

• Bachelor's degree in business, communications, or related field.
• Minimum 2 years in customer service, business operations, or technical support for B2B software/hardware.
• Experience with CRM data management and cross-functional collaboration.

Responsibilities

• Onboarding and rollout coordination with sales and Senior CS Manager; manage billing and product issues.
• Monitor account health signals; escalate at-risk accounts and renewal opportunities.
• Be the day-to-day contact for product, support, and how-to questions; drive customer value.
• Maintain CRM data cleanliness; build workflows for efficiency and account visibility.
• Collaborate with product/engineering to relay feedback and improve onboarding/support materials.

Skills

Excellent written and verbal comms

Self-starter & process-driven

Support queuing systems

Tier 1 audio device troubleshooting

HubSpot or similar CRM

Education

Bachelor's degree in business or related field

Tools

HubSpot

Job description

Custom Channels in Denver, CO is seeking a fast-learning Customer Success Associate to ensure onboarding, support, and retention for B2B clients. You will work with a small team, handling inquiries, troubleshooting internet-connected devices, and guiding customers to maximize platform value.

Ideal candidates bring 2+ years in customer service or technical support, strong communication, and experience with HubSpot or similar CRM systems.