Hybrid Data Center Field Engineer (L2) – Onsite & Remote

NTT America, Inc.; Virginia; Hybrid; USD 40,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending account

Life and AD&D insurance

Short and long-term disability

Paid time off

Employee assistance program

401(k) with company match

Job summary

NTT DATA is seeking a Data Center Service Delivery Field Support Engineer (L2) in a hybrid Virginia-based role. You will deliver professional second-line onsite support and field engineering, ensure configurations are correct, and drive incidents to resolution while maintaining SLA commitments.

The position requires a bachelor’s in IT or computing and relevant data center certifications. You’ll work with clients, carriers and internal teams to diagnose and resolve issues, with opportunities to

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Professional level certification in data center technologies such as Cisco, NetApp, EMC (e.g., CCNP DC or ONTAP).
• Moderate experience in building, deploying and supporting data center networking infrastructure.

Responsibilities

• Provide second-line onsite technical support and field engineering.
• Configure, install, test and operate client infrastructure per requirements.
• Log incidents with detail and drive resolution to meet SLA targets.
• Coordinate with client environments, carriers and colleagues to expeditiously diagnose issues.
• Escalate to L3 when needed and ensure timely updates and handovers.

Skills

Communication skills

Planning

Pressure tolerance

Customer focus

Education

Bachelor's degree in Information Technology or Computing

Tools

Cisco Nexus

MDS switches

ONTAP

CCNP (DC)

EMC

Job description

NTT DATA is seeking a Data Center Service Delivery Field Support Engineer (L2) in a hybrid Virginia-based role. You will deliver professional second-line onsite support and field engineering, ensure configurations are correct, and drive incidents to resolution while maintaining SLA commitments.

The position requires a bachelor’s in IT or computing and relevant data center certifications. You’ll work with clients, carriers and internal teams to diagnose and resolve issues, with opportunities to