Data Center Field Support Engineer (L2) – Onsite Incident Resolution

NTT America, Inc.; Nebraska; Hybrid; USD 40,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance with employer contrib

401k with company match

Paid time off

Employee assistance

Discounted benefits

Job summary

NTT DATA is seeking a Data Center Service Delivery Field Support Engineer (L2) to provide professional second-line onsite technical support and field engineering to clients. You will proactively identify incidents and drive them to resolution to meet zero missed SLA conditions.

The role covers remote and onsite support, with responsibilities for configuring infrastructure, software, and liaising with multiple stakeholders to expedite diagnosis and fix issues. Hybrid working environment.

Qualifications

• Bachelor’s degree in IT or Computing or related field.
• Professional level certification in Data Centre technologies (Cisco, NetApp, EMC, CCNP DC, ONTAP, etc.).
• Moderate experience building and supporting data center networking infrastructure.

Responsibilities

• Ensure client-site infrastructure is configured, installed, tested and operational.
• Install and configure software as required by the solution.
• Identify and log incidents promptly with detailed information.
• Liaise with client IT environments, carriers and colleagues to expedite diagnosis.
• Investigate incidents to find root causes and apply remedies.
• Provide second-line remote and onsite technical support to clients.
• Escalate to 3rd line when needed and ensure service continuity.

Skills

Communication skills

Planning abilities

Positive attitude

Work under pressure

Active listening

Adaptability

Client focus

Education

Bachelor's degree in IT/Computing

Tools

Cisco CCNP (DC)

NetApp

EMC

Job description

NTT DATA is seeking a Data Center Service Delivery Field Support Engineer (L2) to provide professional second-line onsite technical support and field engineering to clients. You will proactively identify incidents and drive them to resolution to meet zero missed SLA conditions.

The role covers remote and onsite support, with responsibilities for configuring infrastructure, software, and liaising with multiple stakeholders to expedite diagnosis and fix issues. Hybrid working environment.