Hybrid Client Success Partner & Website Advisor

ProSites; Murrieta (CA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

ProSites in Murrieta, CA is seeking a Customer Care Specialist who loves delivering results and building genuine client partnerships. You will drive client success by identifying growth opportunities, maintaining trust, and providing high-quality support via phone, email, and chat.

The role requires 3+ years in a fast-paced customer service environment, basic HTML, and proficiency with Microsoft Office and Salesforce.

Qualifications

• 3+ years of customer service experience in a fast-paced, technical environment.
• Basic HTML understanding is required.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, etc.).
• Familiarity with CRM systems, preferably Salesforce.com.

Responsibilities

• Position the agency as a partner with leadership, insights, and guidance on marketing plans.
• Maintain up-to-date documentation of all client activities.
• Represent the client internally with a strong ownership mindset.
• Define client success benchmarks and ensure collaborative achievement.
• Be the client's trusted website consultant, recommending best practices for site design.

Skills

Customer service

Time management

Organization

Communication

Tools

Salesforce.com

Microsoft Office

Job description

ProSites in Murrieta, CA is seeking a Customer Care Specialist who loves delivering results and building genuine client partnerships. You will drive client success by identifying growth opportunities, maintaining trust, and providing high-quality support via phone, email, and chat.

The role requires 3+ years in a fast-paced customer service environment, basic HTML, and proficiency with Microsoft Office and Salesforce.