Hybrid Data 360 & Agentforce Support Engineer

Salesforce, Inc.; Bellevue (WA); Hybrid; USD 81,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Salesforce, Inc. is seeking a driven Agentforce and Data 360 Support Engineer to be the first point of contact for customers facing challenges with Data 360 and Agentforce products. The role emphasizes technical depth, issue prioritization, and seamless customer experiences across a hybrid office model in major U.S.

cities. You will build expertise, troubleshoot effectively, and contribute to knowledge content while maintaining strong collaboration with escalation teams and internal tools.

Qualifications

• Demonstrated skill in software customer support or software customer service in a customer-facing role
• Experience with web technologies including HTML, JavaScript, CSS, or APEX
• Experience with Salesforce and/or CRM applications and other cloud-based technologies preferred
• API / programming experience
• Big data experience
• Experience with Database concepts, Data management (RDBMS), and SQL
• Salesforce Developer, Agentforce, Data 360 Certification is a plus
• Familiarity with Sales Cloud, Service Cloud, Data Cloud, or Agentforce technologies
• US Citizenship to support our specific customers
• Bilingual Portuguese, French or Spanish language proficiency is a plus

Responsibilities

• Developing and maintaining technical expertise in Salesforce Data 360 and Agentforce.
• Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise.
• Providing feature explanation and best practices.
• Managing customer expectations and the customer experience to maximize customer satisfaction.
• Actively maintaining and participating in job-related training activities.
• Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment.
• Multitasking and performing effectively under pressure.
• Creating and curating knowledge content.

Job description

Salesforce, Inc. is seeking a driven Agentforce and Data 360 Support Engineer to be the first point of contact for customers facing challenges with Data 360 and Agentforce products. The role emphasizes technical depth, issue prioritization, and seamless customer experiences across a hybrid office model in major U.S.

cities. You will build expertise, troubleshoot effectively, and contribute to knowledge content while maintaining strong collaboration with escalation teams and internal tools.