Technical Support Engineer - Agentforce & Data 360

Salesforce, Inc.; Washington; Hybrid; USD 120,000 - 160,000; Full time

Job summary

Salesforce is seeking a Customer Success professional to support our Data 360 and Agentforce initiatives. You will deliver premium customer experiences by applying technical knowledge of Salesforce platforms and related cloud technologies.

This role emphasizes troubleshooting, issue prioritization, and continuous learning in a hybrid office environment in the U.S. Ideal candidates will have experience in software customer support, web technologies, and CRM systems, with US citizenship being a

Qualifications

• Experience in software customer support or customer service
• Proficiency with HTML, JavaScript, CSS, or APEX
• Experience with Salesforce or CRM/cloud-based technologies
• API/programming experience
• Big data experience
• Database concepts, Data management (RDBMS), SQL
• Salesforce Developer, Agentforce, Data 360 certification is a plus
• Familiarity with Sales Cloud, Service Cloud, Data Cloud, or Agentforce
• US Citizenship required for government-related work
• Bilingual Portuguese, French or Spanish is a plus

Responsibilities

• Develop and maintain technical expertise in Salesforce Data 360 and Agentforce.
• Demonstrate strong analytical, troubleshooting, and problem-solving skills.
• Provide feature explanations and best practices to customers.
• Manage customer expectations and experience to maximize satisfaction.
• Participate in job-related training activities.
• Research, document, and prioritize customer issues; coordinate with escalation teams.
• Multitask and perform under pressure; manage time effectively.
• Create and curate knowledge content

Skills

Software customer support

Web technologies

CRM applications

API

Big data

SQL

Salesforce certifications

Cloud technologies

US citizenship

Multilingual (Portuguese/French/Spani​

Job description

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

These roles have Government requirements: Must be a Sole U.S. Citizen ( Non-dual citizen with any other country ) operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver's License, Global Entry Card, U.S. Government CAC/PIV

The Salesforce Data 360 and Agentforce Support team is comprised of highly skilled technical engineers who have a passion for making customers successful. Our Support Engineers pride themselves in delivering an unparalleled premium customer experience that leaves customers wanting and coming back for more. While our focus is on the customer, we also have fun as a team, and continuously give back to our community through the generous Salesforce 1-1-1 model.

These roles are located in our Chicago, Indianapolis, Atlanta and Seattle offices. Candidates should live locally to the area and able to work in an office environment in a hybrid model.

Your Impact - Responsibilities:

• Developing and maintaining technical expertise in Salesforce Data 360 and Agentforce.
• Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise.
• Providing feature explanation and best practices.
• Managing customer expectations and the customer experience to maximize customer satisfaction.
• Actively maintaining and participating in job-related training activities.
• Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment.
• Multitasking and performing effectively under pressure.
• Creating and curating knowledge content.

Required Experience/Skills:

• Demonstrated skill in software customer support or software customer service in a customer-facing role
• Experience with web technologies including HTML, JavaScript, CSS, or APEX.
• Experience with Salesforce and/or CRM applications and other cloud-based technologies preferred
• API / programming experience
• Big data experience
• Experience with Database concepts, Data management (RDBMS), and SQL
• Salesforce Developer, Agentforce, Data 360 Certification is a plus
• Familiarity with Sales Cloud, Service Cloud, Data Cloud, or Agentforce technologies.
• US Citizenship to support our specific customers
• Bilingual Portuguese, French or Spanish language proficiency is a plus!

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for