Technical Support Engineer - AI CRM & Data 360 (Hybrid)

Salesforce, Inc.

Washington

Hybrid

USD 120,000 - 160,000

Full time

5 days ago

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Job summary

Salesforce is seeking a Customer Success professional to support our Data 360 and Agentforce initiatives. You will deliver premium customer experiences by applying technical knowledge of Salesforce platforms and related cloud technologies.

This role emphasizes troubleshooting, issue prioritization, and continuous learning in a hybrid office environment in the U.S. Ideal candidates will have experience in software customer support, web technologies, and CRM systems, with US citizenship being a

Qualifications

Experience in software customer support or customer service
Proficiency with HTML, JavaScript, CSS, or APEX
Experience with Salesforce or CRM/cloud-based technologies
API/programming experience
Big data experience
Database concepts, Data management (RDBMS), SQL
Salesforce Developer, Agentforce, Data 360 certification is a plus
Familiarity with Sales Cloud, Service Cloud, Data Cloud, or Agentforce
US Citizenship required for government-related work
Bilingual Portuguese, French or Spanish is a plus

Responsibilities

Develop and maintain technical expertise in Salesforce Data 360 and Agentforce.
Demonstrate strong analytical, troubleshooting, and problem-solving skills.
Provide feature explanations and best practices to customers.
Manage customer expectations and experience to maximize satisfaction.
Participate in job-related training activities.
Research, document, and prioritize customer issues; coordinate with escalation teams.
Multitask and perform under pressure; manage time effectively.
Create and curate knowledge content