Hybrid Claims Specialist — Physical Damage & Settlement

Great West, An Old Republic Company; Knoxville (TN); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Great West, An Old Republic Company, seeks a Claims Specialist for Physical Damage in Knoxville, TN. The role is hybrid (3 days in office, 2 days remote) and involves investigating, evaluating, negotiating, and resolving physical damage claims for insureds.

The position requires strong analytical, communication, and negotiation skills, along with the ability to review coverage, coordinate towing and repairs, gather estimates, and maintain thorough documentation.

Qualifications

• Bachelor's degree or equivalent combination of education and related experience.
• Strong communication, negotiation, and customer service skills.
• Ability to analyze facts, evaluate damages, and make sound claim decisions.
• Ability to participate in an evening and weekend on-call rotation.

Responsibilities

• Investigate and adjust physical damage claims.
• Review policy coverage and determine liability.
• Guide customers through the claims process, including towing, cargo transfers, and repair coordination.
• Gather and evaluate estimates, damage documentation, and other claim-related information.
• Establish claim reserves and maintain accurate file documentation.
• Work with independent adjusters, repair facilities, attorneys, and other stakeholders to resolve claims efficiently.
• Negotiate settlements, issue payments, and identify subrogation and salvage opportunities.
• Participate in an after-hours on-call rotation for emergency physical damage and cargo losses.
• Perform other duties and projects as assigned.

Skills

Communication skills

Negotiation

Customer service

Analytical ability

Education

Bachelor's degree

Job description

Great West, An Old Republic Company, seeks a Claims Specialist for Physical Damage in Knoxville, TN. The role is hybrid (3 days in office, 2 days remote) and involves investigating, evaluating, negotiating, and resolving physical damage claims for insureds.

The position requires strong analytical, communication, and negotiation skills, along with the ability to review coverage, coordinate towing and repairs, gather estimates, and maintain thorough documentation.