Recovery Specialist

Hertz Global Holdings, Inc.; Oklahoma City (OK); Híbrido; USD 19.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

40% off Hertz rentals

Paid Time Off

Medical, Dental & Vision plans

401(k) matching

Parental Leave

Employee Assistance Program

Educational Reimbursement & Discounts

Discounts – Theme Park Tickets, Gym

Descripción de la vacante

Hertz is seeking a Recovery Specialist in Oklahoma City, OK, operating in a hybrid model. You will manage and collect outstanding damage-related claims arising from rental activity, researching documentation and validating liability while coordinating with renters, insurers, and third parties.

The role emphasizes data accuracy, timely follow-ups, and collaboration with Sales, Operations, and Legal teams to maximize recoveries and minimize loss exposure.

Formación

• High school diploma or equivalent required
• Some college coursework preferred
• 1 year credit & collections or auto insurance claims experience required
• Experience in a collaborative office environment
• Proficiency in Word and Excel
• Ability to manage multiple priorities
• Strong数学 and analytical skills
• Excellent written and verbal communication
• Strong time management and organizational skills

Responsabilidades

• Review and validate damage claims with complete and accurate documentation
• Research liability using contracts, photos, reports, and billing records
• Initiate and manage collection efforts via phone, email, and written correspondence
• Negotiate payment resolutions with customers, insurers, and third parties
• Maintain records of all collection activities in internal systems
• Manage account portfolios and aging within guidelines
• Develop systematic account review processes for collections and follow-ups
• Maximize recoveries while maintaining customer satisfaction
• Coordinate with internal teams to resolve disputes and escalations
• Respond to customer inquiries within 24 hours and provide status updates
• Escalate at risk accounts as needed
• Ensure compliance with company policies and state regulations
• Support billing, collections, recoveries, and cycle-time improvements
• Meet or exceed individual and team performance metrics
• Perform other duties as assigned

Conocimientos

High-level multitasking

Word & Excel

Independent work

Strong communication

Time management

Analytical skills

Problem solving

Educación

High school diploma or equivalent

Some college coursework

Herramientas

Microsoft Word

Excel

Descripción del empleo

A Day in Life:

The Recovery Specialist is responsible for managing and collecting outstanding damage-related claims associated with rental activity. This role focuses on researching claim documentation, validating liability, and executing collection efforts with renters, insurance carriers, and third parties to maximize recoveries and reduce loss exposure. The Recovery Specialist partners with internal Sales and Operations teams, as well as customers and insurance carriers, to resolve claims through phone and email communication. Additional responsibilities may be assigned by the supervisor as needed.

We expect the starting wage to be around $16.85 per hour with the opportunity for incentives. This role is hybrid in Oklahoma City, OK.

What Will You Do:

• Review and validate damage claims, ensuring all required documentation is complete and accurate.
• Conduct detailed research to support liability determinations, including contracts, photographs, reports, and billing records.
• Initiate and manage collection efforts through phone, email, and written correspondence.
• Negotiate payment resolutions with customers, insurance carriers, and third parties.
• Track, document, and maintain accurate records of all collection activities within internal systems.
• Manage account portfolios and maintain aging within established guidelines.
• Develop a systematic approach to account reviews, collection activities, and follow-up communications.
• Maximize recoveries while maintaining a high level of customer satisfaction and professionalism.
• Partner with internal teams, including Customer Care, Operations, Claims, Legal, Customer Relations, and Sales, to resolve disputes, escalations, and sensitive account issues.
• Interact with internal and external customers to resolve outstanding issues in a timely and professional manner.
• Respond to customer inquiries within 24 hours and provide status updates as needed.
• Escalate accounts when financial instability or other collection risks are identified.
• Ensure compliance with company policies, state regulations, and established collection practices.
• Support departmental objectives related to billing, collections, recoveries, and cycle-time improvements.
• Meet or exceed individual and team performance metrics, including recovery rates, cycle times, and assigned targets.
• Perform other duties as assigned by the supervisor or manager.

What we are looking for:

• Minimum high school diploma or equivalent required; some college coursework preferred.
• One year of credit and collections experience or one year of auto insurance claims experience required.
• Experience working in a collaborative office environment.
• Prior experience in claims handling, insurance, or damage recovery preferred.
• Proficiency in Microsoft Word and Excel.
• Ability to work independently and manage multiple priorities.
• Basic mathematical and analytical skills.
• Strong problem-solving and decision‑making abilities.
• Excellent written and verbal communication skills.
• Strong time management and organizational skills.

What You’ll Get:

• 40% off any standard Hertz Rental
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more