Uninsured Recovery Specialist

Strala; United States; À distance; USD 55 000 - 75 000; Plein temps

Résumé du poste

Strala is seeking a Recovery Specialist to manage uninsured and contractual recovery claims, including motor vehicle accidents and unreturned rental vehicles arising from rental agreements.

You will investigate bases for recovery, review documents, contact responsible parties, and negotiate settlements within your authority, while maintaining accurate records and collaborating with claims and operations teams.

Qualifications

• Experience in insurance claims, recoveries, subrogation, or collections.
• Strong communication and calm handling of sensitive conversations.
• Practical negotiation approach balancing recovery opportunities with outcomes.
• Excellent organization and ability to manage multiple files and deadlines.
• Attention to detail when reviewing documents and calculating balances.
• Comfort using claims systems, spreadsheets, and digital messaging tools.

Responsabilités

• Manage uninsured and contractual recovery files from initial review through resolution.
• Review claim documents, rental agreements, liability information, and loss amounts to establish a basis for recovery.
• Locate and contact responsible parties, explain obligations, and address disputes professionally.
• Negotiate settlements and payment arrangements within your authority.
• Monitor payment plans, follow up on missed payments, and determine next steps.
• Identify files requiring further investigation or referral to collection or legal partners.
• Maintain accurate records of communications, negotiations, payments, and decisions.
• Collaborate with claims handlers, rental operations, and recovery teammates to confirm vehicle status and move files forward.
• Meet recovery, service, quality, and productivity goals per company policies.
• Share ideas to improve recovery processes and customer experience.

Connaissances

Negotiation

Communication

Organization

Attention to detail

Customer service

Outils

Claims systems

Spreadsheets

Digital communication tools

Description du poste

Location: Remote

Employment type: Full-time
Team: Recovery

About the Role

We’re looking for a Recovery Specialist to manage uninsured and contractual recovery claims, including motor vehicle accidents, unreturned rental vehicles, and related losses arising from rental agreements.

You’ll investigate the basis for recovery, review supporting documents, and work directly with responsible parties to resolve outstanding obligations. This role requires strong negotiation skills, sound judgment, and a respectful, practical approach to difficult conversations.

What you'll do

• Manage uninsured and contractual recovery files, including accidents and unreturned rental vehicles, from initial review through resolution.

• Review claim documents, rental agreements, vehicle return records, liability information, and loss amounts to establish a clear basis for recovery.

• Locate and contact responsible parties, explain outstanding obligations, and address questions or disputes professionally.

• Negotiate settlements and payment arrangements within your authority, considering individual circumstances and ability to pay.

• Monitor payment plans, follow up on missed payments, and determine appropriate next steps.

• Identify files requiring further investigation, management review, or referral to approved collection or legal partners.

• Maintain accurate records of communications, negotiations, payments, and decisions.

• Work closely with claims handlers, rental operations, and recovery teammates to confirm vehicle status, resolve missing information, and move files forward.

• Meet recovery, service, quality, and productivity goals while following company policies and applicable requirements.

• Share ideas that improve recovery processes and the experience of people interacting with our team.

What you'll bring

• Experience in insurance claims, recoveries, subrogation, collections, or a related customer-facing negotiation role.

• Strong communication skills and the ability to handle sensitive or difficult conversations calmly.

• A practical approach to negotiation, balancing recovery opportunities with realistic outcomes.

• Strong organization and follow-up skills, with experience managing multiple files and deadlines.

• Attention to detail and confidence reviewing documents, calculating balances, and recording decisions.

• Comfort working with claims systems, spreadsheets, and digital communication tools.

• Integrity, empathy, and good judgment when handling personal and financial information.

Nice to Have

• Experience with motor claims and uninsured motorist recoveries.

• Familiarity with liability assessment, recovery documentation, and payment plan management.

• Experience recognizing financial hardship and handling disputed claims.

What Success Looks Like

You build a well-managed portfolio, secure sustainable recovery outcomes, and keep clear, timely records. You communicate respectfully, exercise sound judgment, and know when to resolve a file independently or ask for support.