Hybrid CX Strategy & AI Architect — Digital CX Innovation

TELUS Digital; Durham (NC); Hybrid; USD 140,000 - 200,000; Full time

Job summary

A leading digital consultancy in the United States is looking for a CX Strategy & AI Consultant to drive digital transformation initiatives. The role requires collaboration with various teams to enhance customer experiences using tech and AI. Candidates should have over 3 years of experience in management consulting and strong skills in AI tools, analytics, and customer experience management. This hybrid position offers an attractive salary range and fosters a culture of diversity and inclusion.

Qualifications

• 3+ years of experience in consulting or technology strategy.
• Ability to quantify tech/AI solutions' business value.
• Intellectual curiosity to stay updated on contact center trends.

Responsibilities

• Define front-end applications and AI tools for Digital CX strategy.
• Develop tech/AI maturity framework for contact center clients.
• Identify opportunities to enhance customer experience.

Skills

Management consulting experience

Tech/AI stack proficiency

Strong analytical skills

Excellent communication skills

Tools

ZenDesk

Amazon Connect

Twilio

Intercom

NiCE

Job description

A leading digital consultancy in the United States is looking for a CX Strategy & AI Consultant to drive digital transformation initiatives. The role requires collaboration with various teams to enhance customer experiences using tech and AI. Candidates should have over 3 years of experience in management consulting and strong skills in AI tools, analytics, and customer experience management. This hybrid position offers an attractive salary range and fosters a culture of diversity and inclusion.