Associate Principal, CX Strategy & AI Transformation

TELUS Digital; Durham (NC); Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

Healthcare benefits — Medical, Vision, Dental

401K matching

Employee Share Purchase Plan

Competitive PTO Policy

Employee Assistance Program (EAP)

Life & Disability Insurance

And more!

Job summary

A leading digital consultancy is seeking an experienced Associate Principal, CX Application Strategy, to drive digital transformation initiatives. In this hybrid role based in Durham, NC, you will lead efforts in enhancing customer experience through AI and technology integration. The ideal candidate should have over 5 years of relevant consulting experience and strong strategic skills. This position offers an annual salary range of $140,000 - $200,000 and various healthcare benefits including 401K matching.

Qualifications

• 5+ years of experience in management consulting, product, and/or technology strategy.
• Ability to quantify the business value of tech/AI solutions.
• Proficient in customer experience management tools and CRM systems.

Responsibilities

• Help clients determine front-end application features for Digital CX strategy.
• Collaborate with cross-functional teams to develop a maturity framework.
• Identify and prioritize tech/AI opportunities for enhancing customer experience.

Skills

Management consulting experience

Tech/AI stack proficiency

Strategic and analytical skills

Excellent communication skills

Intellectual curiosity

Job description

A leading digital consultancy is seeking an experienced Associate Principal, CX Application Strategy, to drive digital transformation initiatives. In this hybrid role based in Durham, NC, you will lead efforts in enhancing customer experience through AI and technology integration. The ideal candidate should have over 5 years of relevant consulting experience and strong strategic skills. This position offers an annual salary range of $140,000 - $200,000 and various healthcare benefits including 401K matching.