Hybrid CX Strategy & AI Architect — Digital CX Innovation

TELUS Digital; Boston (MA); Hybrid; USD 140,000 - 200,000; Full time

Job summary

A leading digital consultancy in Boston is seeking an experienced CX Strategy & AI Consultant. This role focuses on driving digital transformation initiatives within global contact center operations by collaborating with product teams and helping clients define and implement their Digital Customer Experience (CX) strategy. The ideal candidate must have over 3 years of relevant experience, strong strategic mindset, and proficiency with tech/AI stack considerations in contact centers. Competitive compensation is offered.

Qualifications

• 3+ years in management consulting or technology strategy.
• Proficient in tech/AI stack for contact centers.
• Strong strategic and analytical mindset.

Responsibilities

• Help clients define Digital CX strategy including AI tools.
• Collaborate to develop an AI implementation readiness framework.
• Work with Product teams to deploy tech/AI solutions.

Skills

management consulting

technology strategy

communication skills

analytical skills

stakeholder engagement

tech/AI stack considerations

customer experience management tools

Tools

ZenDesk

Amazon Connect

Twilio

Intercom

NiCE

Job description

A leading digital consultancy in Boston is seeking an experienced CX Strategy & AI Consultant. This role focuses on driving digital transformation initiatives within global contact center operations by collaborating with product teams and helping clients define and implement their Digital Customer Experience (CX) strategy. The ideal candidate must have over 3 years of relevant experience, strong strategic mindset, and proficiency with tech/AI stack considerations in contact centers. Competitive compensation is offered.