Hybrid CX Strategy & AI Architect — Digital CX Innovation

TELUS Digital; Charlottesville (VA); On-site; USD 140,000 - 200,000; Full time

Job summary

A leading digital consultancy is seeking an experienced CX Strategy & AI Consultant to drive digital transformation initiatives. The ideal candidate will possess a strong strategic mindset, with over 3 years of management consulting or technology strategy experience. This pivotal role offers the opportunity to shape the future of customer experience through tech/AI execution, collaborating with cross-functional teams while maintaining an office presence in a hybrid role. Competitive compensation between $140K and $200K is offered.

Qualifications

• 3+ years of experience in management consulting or technology strategy.
• Proficiency in tech/AI considerations for customer experience.
• Ability to influence stakeholders at all levels.

Responsibilities

• Help clients define front-end application features for Digital CX strategy.
• Collaborate to develop a maturity framework for tech/AI readiness.
• Identify opportunities to enhance customer experience.
• Work with product teams to deploy tech/AI solutions.
• Stay updated on tech/AI trends.

Skills

Management consulting experience

Tech/AI stack knowledge for contact centers

Strong analytical skills

Verbal and written communication skills

Intellectual curiosity

Tools

ZenDesk

Amazon Connect

Twilio

Intercom

NiCE

Job description

A leading digital consultancy is seeking an experienced CX Strategy & AI Consultant to drive digital transformation initiatives. The ideal candidate will possess a strong strategic mindset, with over 3 years of management consulting or technology strategy experience. This pivotal role offers the opportunity to shape the future of customer experience through tech/AI execution, collaborating with cross-functional teams while maintaining an office presence in a hybrid role. Competitive compensation between $140K and $200K is offered.