CX Strategy & AI Consultant — Transform Digital CX

TELUS Digital; Columbus (OH); Hybrid; USD 140,000 - 200,000; Full time

Job summary

A leading digital consultancy is seeking a CX Strategy & AI Consultant to drive digital and AI transformation initiatives within contact center operations. Located in Columbus, OH, the role requires a strong strategic mindset and expertise in tech/AI stack considerations for superior customer experience. The ideal candidate will have over 3 years in management consulting and will help define and deploy AI solutions to improve operational outcomes. A compelling compensation range of $140K to $200K reflects the leadership nature of this position.

Qualifications

• 3+ years of experience in management consulting, product, and/or technology strategy.
• Proficient in tech/AI stack considerations for contact centers.
• Strong strategic and analytical skills, with the ability to quantify the business value.

Responsibilities

• Help clients figure out front-end application & UX features.
• Collaborate with CX Strategy and Product teams.
• Identify and prioritize tech/AI opportunities.

Skills

Management consulting

Tech/AI stack considerations

Strong strategic and analytical skills

Excellent communication skills

Intellectual curiosity

Tools

ZenDesk

Amazon Connect

Twilio

Intercom

NiCE

Job description

A leading digital consultancy is seeking a CX Strategy & AI Consultant to drive digital and AI transformation initiatives within contact center operations. Located in Columbus, OH, the role requires a strong strategic mindset and expertise in tech/AI stack considerations for superior customer experience. The ideal candidate will have over 3 years in management consulting and will help define and deploy AI solutions to improve operational outcomes. A compelling compensation range of $140K to $200K reflects the leadership nature of this position.