AI-Powered CX Strategy Advisor

247Hire; United States; Hybrid; USD 100,000 - 120,000; Full time

Job summary

247Hire is looking for an AI Customer Experience Advisor. This hybrid role demands a combination of technical analysis and customer engagement skills. The advisor will investigate current operations and map AI capabilities to customer needs, ensuring efficiency and satisfaction.

With at least 5 years in customer experience and technical business analysis, candidates must excel in communication and problem-solving. The role focuses on designing AI-powered solutions that enhance customer interactions and operational success.

Qualifications

• 5+ years of experience in customer experience or related fields.
• Strong customer-facing communication skills.
• Proven ability to extract critical insights from ambiguous information.

Responsibilities

• Conduct customer discovery sessions to understand current contact center operations.
• Analyze workflows and identify key contact center tasks.
• Design phased AI implementation strategies based on customer needs.

Skills

Customer experience

Technical business analysis

Communication skills

Data analysis

Problem-solving

Education

5+ years in relevant fields

Tools

CCaaS platforms

Virtual Agents

Job description

247Hire is looking for an AI Customer Experience Advisor. This hybrid role demands a combination of technical analysis and customer engagement skills. The advisor will investigate current operations and map AI capabilities to customer needs, ensuring efficiency and satisfaction.

With at least 5 years in customer experience and technical business analysis, candidates must excel in communication and problem-solving. The role focuses on designing AI-powered solutions that enhance customer interactions and operational success.