Associate Principal, CX Strategy & AI Transformation

TELUS Digital; Charlottesville (VA); On-site; USD 140,000 - 200,000; Full time

Job summary

A leading digital consultancy is seeking an experienced Associate Principal, CX Application Strategy to drive digital and AI transformation in its global contact center operations. This pivotal role involves shaping digital recommendations, collaborating with various teams, and enhancing customer experiences through tech/AI. The ideal candidate will possess 3+ years in management consulting, strong analytical skills, and excellent communication abilities. This hybrid position requires a presence in Charlottesville, VA, and offers a competitive compensation range of $140K - $200K.

Qualifications

• 3+ years of experience in management consulting, product, or technology strategy.
• Proficient in tech/AI stack considerations for contact centers.
• Excellent verbal and written communication skills.

Responsibilities

• Help clients define AI tools and success measurement.
• Collaborate with teams to assess tech/AI implementation readiness.
• Identify tech/AI opportunities to enhance customer experience.

Skills

Management consulting experience

Tech/AI strategy

Stakeholder engagement

Analytical skills

Communication skills

Tools

ZenDesk

Amazon Connect

Twilio

Intercom

NiCE

Job description

A leading digital consultancy is seeking an experienced Associate Principal, CX Application Strategy to drive digital and AI transformation in its global contact center operations. This pivotal role involves shaping digital recommendations, collaborating with various teams, and enhancing customer experiences through tech/AI. The ideal candidate will possess 3+ years in management consulting, strong analytical skills, and excellent communication abilities. This hybrid position requires a presence in Charlottesville, VA, and offers a competitive compensation range of $140K - $200K.