Hybrid Digital CX Strategy Lead

Notion; San Francisco (CA); On-site; USD 205,000 - 240,000; Full time

Benefits offered by this job

Equity options

Comprehensive benefits

Competitive cash compensation

Job summary

A leading productivity software company in San Francisco is seeking a Digital Strategy Lead to define and execute their CX Digital Strategy. The ideal candidate will have over 8 years of experience in product management and strong analytical skills for driving customer experiences. This role offers a competitive salary between $205,000 - $240,000 per year, along with an inclusive work environment.

Qualifications

• 8+ years in product management, program management, digital CX or related fields.
• Experience building scalable, data-driven customer experiences.
• Strong analytical skills for defining KPI frameworks and running experiments.

Responsibilities

• Own the end-to-end digital CX strategy for post-sales.
• Define the multi-quarter digital CX strategy and roadmap.
• Lead cross-functional programs for User Ops, Direct Support, and Marketing.

Skills

Product management

Digital CX strategy

Cross-functional leadership

Analytical skills

Experience with chatbots/AI

Written communication

Tools

Zendesk

Job description

A leading productivity software company in San Francisco is seeking a Digital Strategy Lead to define and execute their CX Digital Strategy. The ideal candidate will have over 8 years of experience in product management and strong analytical skills for driving customer experiences. This role offers a competitive salary between $205,000 - $240,000 per year, along with an inclusive work environment.