Client Experience Account Manager

Remote Genie; New York (NY); Ibrido; USD 68.000 - 83.000; Tempo pieno

Vantaggi offerti da questo lavoro

Unlimited vacation

Annual sick days

Annual personal days

11 paid holidays

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Parental leave

Descrizione del lavoro

Amsive in New York is seeking an Account Manager, Customer Experience to drive client relationships and multi-channel marketing programs. This hybrid role requires collaboration across creative, data, and technology teams to deliver proactive client communications and project status updates.

You will manage client campaigns in both B2B and B2C spaces, ensuring on-time delivery and profitability while identifying new opportunities with Account Directors and Sales.

Competenze

• 2–4+ years managing digital marketing programs including SEM, SEO and paid media.
• 2+ years in an agency setting managing client relationships.
• Experience gathering requirements across creative, data, tech and media teams.
• Proven track record of multi-channel campaigns as the main client contact.
• Excellent written and verbal communication in a fast-paced environment.

Mansioni

• Lead day-to-day client interactions and own overall satisfaction and outcomes.
• Engage with B2B and B2C clients, including regulated industries when relevant.
• Develop timelines for campaigns and programs and communicate progress.
• Oversee invoicing, profitability, and scope management.
• Coordinate cross-channel testing ideas with internal teams.
• Proactively identify opportunities and drive them to closure.

Conoscenze

Account management

Digital marketing

SEM/SEO

Client relationships

Cross-functional collaboration

Strumenti

Asana

PowerPoint

Excel

CRM tools

Descrizione del lavoro

Amsive in New York is seeking an Account Manager, Customer Experience to drive client relationships and multi-channel marketing programs. This hybrid role requires collaboration across creative, data, and technology teams to deliver proactive client communications and project status updates.

You will manage client campaigns in both B2B and B2C spaces, ensuring on-time delivery and profitability while identifying new opportunities with Account Directors and Sales.