Hybrid Customer Support Specialist (Part-Time, 25–30 hrs)

Coscia Contract

Philadelphia (Philadelphia County)

Hybrid

USD 25,000 - 33,000

Part time

3 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Coscia Contract is seeking a part-time Customer Support specialist in the Greater Philadelphia area. The role combines on-site and remote work, handling inquiries by phone, email, and online channels, and delivering product information and order status updates.

Responsibilities include documenting interactions, coordinating follow-ups, and contributing to continuous service improvements. Light technical support related to product specs may be required, with an emphasis on responsive, empathetic

Qualifications

Strong customer support and satisfaction skills focused on responsive, solutions-oriented service.
Excellent interpersonal skills with clear communication, empathy, and ability to build trust with diverse customers and internal teams.
Ability to provide basic technical support related to product information, specifications, and capabilities.
Experience in customer service, support, or account coordination, preferably in furniture, design, or related industries.

Responsibilities

Respond to customer inquiries via phone, email, and online channels.
Provide product information and update customers on order status and capabilities.
Coordinate and ensure timely follow-up on requests and issues.
Document interactions and provide feedback to support continuous improvement in service and customer experience.
Light technical support related to product specifications and processes.