Hybrid Remote Customer Support Specialist - Growth & PTO

Calm Water and Bath; Cherry Hill Township (NJ); Hybrid; USD 40,000 - 70,000; Full time

Benefits offered by this job

Paid time off (PTO)

Bonuses

Growth opportunities

Mentor/apprentice program

Job summary

Calm Water & Bath in Cherry Hill, NJ is seeking a dedicated Customer Support Specialist for a hybrid remote/in-office role. Both full-time and part-time positions are available, with a flexible schedule and opportunities to contribute to a growing team.

You'll handle inbound calls, texts, emails, and online inquiries, qualify leads, schedule consultations, and maintain CRM documentation, helping homeowners through the remodeling journey with clear, professional communication.

Qualifications

• Strong verbal and written communication skills.
• Calm and professional demeanor.
• Comfortable with phone, text, email, and CRM systems.
• Ability to follow established processes while staying personable.

Responsibilities

• Handle inbound calls, texts, emails, and online inquiries.
• Understand homeowner needs and qualify leads.
• Schedule consultations and confirm appointments.
• Maintain CRM documentation and provide follow-up as needed.

Skills

Verbal communication

Written communication

CRM proficiency

Organizational skills

Customer service

Tools

CRM systems

Job description

Calm Water & Bath in Cherry Hill, NJ is seeking a dedicated Customer Support Specialist for a hybrid remote/in-office role. Both full-time and part-time positions are available, with a flexible schedule and opportunities to contribute to a growing team.

You'll handle inbound calls, texts, emails, and online inquiries, qualify leads, schedule consultations, and maintain CRM documentation, helping homeowners through the remodeling journey with clear, professional communication.