Customer Support

Coscia Contract; Philadelphia (Philadelphia County); Hybrid; USD 25,000 - 33,000; Part time

Job summary

Coscia Contract is seeking a part-time Customer Support specialist in the Greater Philadelphia area. The role combines on-site and remote work, handling inquiries by phone, email, and online channels, and delivering product information and order status updates.

Responsibilities include documenting interactions, coordinating follow-ups, and contributing to continuous service improvements. Light technical support related to product specs may be required, with an emphasis on responsive, empathetic

Qualifications

• Strong customer support and satisfaction skills focused on responsive, solutions-oriented service.
• Excellent interpersonal skills with clear communication, empathy, and ability to build trust with diverse customers and internal teams.
• Ability to provide basic technical support related to product information, specifications, and capabilities.
• Experience in customer service, support, or account coordination, preferably in furniture, design, or related industries.

Responsibilities

• Respond to customer inquiries via phone, email, and online channels.
• Provide product information and update customers on order status and capabilities.
• Coordinate and ensure timely follow-up on requests and issues.
• Document interactions and provide feedback to support continuous improvement in service and customer experience.
• Light technical support related to product specifications and processes.

Skills

Customer support

Interpersonal skills

Technical support basics

CRM experience

Tools

CRM software

Microsoft 365

Job description

The Customer Support role is a 25- 30-hour-a-week, hybrid position based in the Greater Philadelphia area, with a combination of on-site and work-from-home responsibilities. This role focuses on responding to customer inquiries via phone, email, and online channels, providing product information, order status updates, and general product knowledge. The person in this position will coordinate and ensure timely follow-up. Daily tasks include documenting interactions and providing feedback to support continuous improvement in service and the customer experience. The role may also involve light technical support related to product specifications and processes.

Qualifications

• Strong Customer Support and Customer Satisfaction skills, with a focus on responsive, solutions-oriented service.
• Excellent Interpersonal Skills, including clear communication, empathy, and the ability to build trust with diverse customers and internal teams.
• Ability to provide basic Technical Support related to product information, specifications, and capabilities.
• Relevant experience in customer service, support, or account coordination, preferably in furniture, design, or related industries.
• Comfort working in a hybrid environment, managing time effectively between a small percentage of on-site and mostly remote work.
• Proficiency with common office software, CRM, and digital communication tools. Microsoft 365.