Remote Customer Support Specialist - Part-Time Seasonal

Jobsultant Solutions; Buffalo (NY); Remote; USD 17,000 - 30,000; Part time

Job summary

A leading remote service provider is seeking a Support Specialist to manage customer inquiries and enhance user experience. In this role, you will engage directly with users, troubleshoot issues, and provide efficient responses to customer requests. Ideal candidates will have at least 1 year of customer service experience, strong communication skills, and familiarity with platforms like Zendesk and Google Docs. This part-time position offers flexible hours and the opportunity to work from home.

Qualifications

• 1 year of customer service experience, preferably with remote work experience.
• Excellent written and verbal communication skills.
• Detail-oriented with exceptional problem solving skills.

Responsibilities

• Respond to all inquiries and requests through customer service communication channels.
• Provide friendly communication aligned with the brand in every customer interaction.
• Manage and respond to escalated tickets and provide billing support.

Skills

Customer service experience

Communication skills

Problem-solving skills

Flexibility

Tools

Zendesk

Google Docs

Asana

Zoom

Job description

A leading remote service provider is seeking a Support Specialist to manage customer inquiries and enhance user experience. In this role, you will engage directly with users, troubleshoot issues, and provide efficient responses to customer requests. Ideal candidates will have at least 1 year of customer service experience, strong communication skills, and familiarity with platforms like Zendesk and Google Docs. This part-time position offers flexible hours and the opportunity to work from home.