Hybrid Technical Support & Solutions Coordinator

Corporation Service Company; Wilmington (DE); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Corporation Service Company in Wilmington, Delaware, is seeking a Technical Product Support Coordinator to join our Digital Brand Services team. You will provide employee and customer support for internal applications, troubleshoot via tickets, and manage orders in a fast-paced, global environment.

This hybrid role (3 days onsite, 2 days remote) requires outstanding customer service, strong communication, and the ability to learn new systems quickly.

Qualifications

• Outstanding customer service skills and high attention to detail.
• Internet-savvy with a passion for cutting-edge technology.
• Ability to learn new systems quickly and adapt to change.
• Strong communication skills, both verbal and written.
• Proactive, organized, and able to work under deadlines.

Responsibilities

• Answer technical questions for internal and external clients.
• Work independently toward team initiatives with managerial oversight.
• Coordinate and facilitate meetings and communications to support team goals.
• Ensure deliverables meet requirements, on time and at quality level.
• Provide Tier 1 support for escalations via tickets, orders, and phone.
• Handle client calls and monitor orders and tickets.
• Demonstrate strong prioritization and time management.
• Maintain flexibility and multi-task in a deadline-driven environment.
• Communicate effectively via email, phone, and video as needed.
• Advanced Microsoft Office skills required.

Skills

Technical support

Tier 1 support

Customer communication

Ticket management

Order processing

Microsoft Office

Multitasking

Tools

Ticketing systems

Job description

Corporation Service Company in Wilmington, Delaware, is seeking a Technical Product Support Coordinator to join our Digital Brand Services team. You will provide employee and customer support for internal applications, troubleshoot via tickets, and manage orders in a fast-paced, global environment.

This hybrid role (3 days onsite, 2 days remote) requires outstanding customer service, strong communication, and the ability to learn new systems quickly.