Customer Success Specialist - Order & Support (Hybrid)

PARALLEL EMPLOYMENT GROUP; United States; Hybrid; USD 25.000 - 35.000; Vollzeit

Zusammenfassung

PARALLEL EMPLOYMENT GROUP is seeking a Customer Success Representative in Sturtevant, WI, with a hybrid in-office schedule (3 days per week). The role focuses on order entry, quoting, and handling customer complaints via phone and email using our CRM system.

We value 3 years of customer service experience and an Associate’s degree or higher. Proficiency in Microsoft Office is required, and ERP experience is a plus.

Qualifikationen

• 3 years of experience in Customer Service, preferably in a manufacturing environment.
• Associate’s degree or higher preferred.
• Proficiency in Microsoft Office; ERP experience a plus.

Aufgaben

• Process and expedite orders for all accounts in one or more of North America's regions.
• Maintain customer information within company databases.
• Answer and log incoming telephone calls in CRM system.
• Participate in daily MBU team meeting.
• Embrace company processes and improvements to ensure globally aligned experience for customers.
• Process tool and spare parts and orders, including product receipt, quoting, and return.
• Track shipments and work with external carrier partners as needed to resolve issues.
• Partner with finance department to research and resolve customer inquiries.
• Make collection calls to customers monthly as needed. Partner with sales and finance to resolve issues.
• Support with month end processes as needed.
• Own Key Accounts as identified to enhance customer experience.

Kenntnisse

Customer service

Time management

Organizational skills

Critical thinking

Ausbildung

Associate degree or higher

Tools

Microsoft Office

ERP system experience

Jobbeschreibung

PARALLEL EMPLOYMENT GROUP is seeking a Customer Success Representative in Sturtevant, WI, with a hybrid in-office schedule (3 days per week). The role focuses on order entry, quoting, and handling customer complaints via phone and email using our CRM system.

We value 3 years of customer service experience and an Associate’s degree or higher. Proficiency in Microsoft Office is required, and ERP experience is a plus.