Order Management & Customer Support Specialist (Hybrid)

TEKsystems; United States; Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)

Job summary

TEKsystems is hiring a Customer Service & Order Management Representative for a hybrid contract-to-hire role based in Menomonee Falls, WI. You will manage customer orders, ensure accurate pricing and delivery details, and coordinate across sales, logistics, and finance teams to deliver a seamless customer experience.

The position requires 2+ years in customer service/order management and proficiency with ERP/CRM systems such as SAP or Oracle.

Qualifications

• 2+ years of experience in customer service, order management, order processing, or a similar role.
• Experience using ERP, order management, or CRM systems such as SAP, Oracle, Infor/SyteLine, or comparable platforms.
• Strong written and verbal communication skills.
• Strong attention to detail and accuracy.
• Good problem solving and organizational skills.
• Professional, patient, and customer focused approach.
• Ability to collaborate effectively across multiple departments.

Responsibilities

• Enter and manage customer orders while ensuring pricing, product, and delivery information is accurate
• Validate orders and resolve exceptions, including pricing or order discrepancies
• Monitor open orders and communicate order and delivery status to customers
• Process credits, cancellations, purchase order revisions, returns, exchanges, and order modifications
• Respond to inbound customer calls and emails regarding orders, products, services, and deliveries
• Investigate and resolve internal and external customer inquiries
• Maintain accurate documentation of orders, purchase orders, confirmations, and customer transactions
• Partner with sales, logistics, finance, and supply chain teams to resolve customer and order issues
• Support month end activities and established compliance requirements
• Monitor customer accounts and transactions for quality assurance
• Identify recurring customer issues and contribute to process improvement initiatives

Skills

Customer service

Order management

ERP systems

Education

High school diploma or equivalent

Tools

SAP

Oracle

Infor/SyteLine

Job description

TEKsystems is hiring a Customer Service & Order Management Representative for a hybrid contract-to-hire role based in Menomonee Falls, WI. You will manage customer orders, ensure accurate pricing and delivery details, and coordinate across sales, logistics, and finance teams to deliver a seamless customer experience.

The position requires 2+ years in customer service/order management and proficiency with ERP/CRM systems such as SAP or Oracle.