Hybrid Customer Support Specialist - E-Commerce

Hatch Early Learning; United States; Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Benefits package

Hybrid work schedule

Job summary

Demco is seeking a Customer Service Representative to join our team in a hybrid role based out of Madison, WI. The position runs Monday–Friday, 8:00 a.m.–4:30 p.m., with a pay rate of $20–$21.75 per hour, depending on experience and qualifications.

You will assist customers with orders, pricing, billing, shipping, and website inquiries. You will resolve returns and delivery issues, provide updates on product availability, and support customers through multiple communication channels.

Qualifications

• Customer service experience in a high-volume environment.
• Experience assisting customers with e-commerce websites.
• Strong computer and data-entry skills.
• Excellent verbal and written communication.
• Friendly, customer-focused approach.

Responsibilities

• Assist customers with questions about orders, products, pricing, billing, shipping, and our websites.
• Resolve returns, replacements, credits, damaged items, missing parts, and delivery issues.
• Provide updates on product availability, lead times, and backorders.
• Support customers through phone, email, web, and other communication channels.
• Complete accurate order entry and maintain customer information.
• Partner with coworkers across Demco to solve customer problems.

Skills

Customer service

Call center experience

E-commerce experience

Data entry

Communication skills

Attention to detail

Job description

Demco is seeking a Customer Service Representative to join our team in a hybrid role based out of Madison, WI. The position runs Monday–Friday, 8:00 a.m.–4:30 p.m., with a pay rate of $20–$21.75 per hour, depending on experience and qualifications.

You will assist customers with orders, pricing, billing, shipping, and website inquiries. You will resolve returns and delivery issues, provide updates on product availability, and support customers through multiple communication channels.