Customer Care Specialist — Hybrid/Remote

Employee Benefits Corporation; Milwaukee (WI); Hybrid; USD 23,419 - 33,062; Full time

Benefits offered by this job

Employee ownership

Job summary

Employee Benefits Corporation (EBC) is hiring for a customer service role in Wisconsin. You will manage a high volume of calls, assist customers, and resolve inquiries with professionalism across multiple systems and communication channels.

The role emphasizes de-escalation, CRM maintenance, and collaboration with other departments. A strong communicator with attention to detail will thrive in our fast-paced, structured environment.

Qualifications

• High School diploma or equivalent; 2 years customer service experience
• Ability to remain calm when dealing with challenging customers
• Excellent listening, verbal and written communication skills
• Strong attention to detail
• Articulate relevant information in an organized and concise manner
• Demonstrated experience de-escalating customer issues
• Enthusiasm for working in a fast-paced, structured environment
• Strong ability to multi-task
• Proficiency in Windows-based applications and ability to learn new software
• Basic knowledge of Microsoft Word and Outlook
• Associate degree in Business or related field preferred
• Previous experience in a high-volume call center
• Experience guiding customers through troubleshooting and navigating company systems and mobile app
• Experience in financial services or healthcare customer service

Responsibilities

• Manage a high volume of calls in a timely and effective manner
• Address customer inquiries in a positive, professional manner
• Establish rapport and trust with all customers, ensuring a high quality experience
• Communicate clearly and accurately with customers both verbally and in writing
• Obtain information from multiple systems and relay to customers smoothly
• De-escalate situations involving dissatisfied customers and provide patient assistance
• Maintain and proactively manage CRM database, documenting interactions
• Respond to inquiries and tasks from other departments

Skills

Customer service

Communication skills

Active listening

De-escalation

CRM management

Multi-tasking

Attention to detail

Problem solving

Windows applications

Microsoft Word

Education

High school diploma

Associate degree in Business

Tools

CRM software

Microsoft Word

Outlook

Job description

Employee Benefits Corporation (EBC) is hiring for a customer service role in Wisconsin. You will manage a high volume of calls, assist customers, and resolve inquiries with professionalism across multiple systems and communication channels.

The role emphasizes de-escalation, CRM maintenance, and collaboration with other departments. A strong communicator with attention to detail will thrive in our fast-paced, structured environment.