Customer Service Representative

Hatch Early Learning; United States; Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Benefits package

Hybrid work schedule

Job summary

Demco is seeking a Customer Service Representative to join our team in a hybrid role based out of Madison, WI. The position runs Monday–Friday, 8:00 a.m.–4:30 p.m., with a pay rate of $20–$21.75 per hour, depending on experience and qualifications.

You will assist customers with orders, pricing, billing, shipping, and website inquiries. You will resolve returns and delivery issues, provide updates on product availability, and support customers through multiple communication channels.

Qualifications

• Customer service experience in a high-volume environment.
• Experience assisting customers with e-commerce websites.
• Strong computer and data-entry skills.
• Excellent verbal and written communication.
• Friendly, customer-focused approach.

Responsibilities

• Assist customers with questions about orders, products, pricing, billing, shipping, and our websites.
• Resolve returns, replacements, credits, damaged items, missing parts, and delivery issues.
• Provide updates on product availability, lead times, and backorders.
• Support customers through phone, email, web, and other communication channels.
• Complete accurate order entry and maintain customer information.
• Partner with coworkers across Demco to solve customer problems.

Skills

Customer service

Call center experience

E-commerce experience

Data entry

Communication skills

Attention to detail

Job description

Hybrid – Madison, WI | Monday–Friday, 8:00 a.m.–4:30 p.m. | $20–$21.75/hour

Do you enjoy helping people, solving problems, and creating positive customer experiences? Demco is looking for an experienced Customer Service Representative to join our team.

At Demco, we support libraries and learning communities, and our Customer Service team plays an important role in making sure every customer receives friendly, knowledgeable, and responsive service.

What You’ll Do

• Assist customers with questions about orders, products, pricing, billing, shipping, and our websites.
• Resolve returns, replacements, credits, damaged items, missing parts, and delivery issues.
• Provide updates on product availability, lead times, and backorders.
• Support customers through phone, email, web, and other communication channels.
• Complete accurate order entry and maintain customer information.
• Partner with coworkers across Demco to solve customer problems.

What You’ll Bring

• Customer service experience, preferably in a call center or high-volume environment.
• Experience assisting customers with e-commerce websites.
• Strong computer and data-entry skills.
• Excellent verbal and written communication.
• Strong attention to detail and problem-solving skills.
• A friendly, customer-focused approach.

Schedule & Compensation

This is a hybrid position based out of our Madison, Wisconsin facility. The schedule is Monday–Friday, 8:00 a.m.–4:30 p.m.

Pay: $20–$21.75 per hour, depending on experience, skills, and qualifications.

Demco offers a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.