Hybrid Customer Service Pro - E‑Commerce & Libraries

DEMCO, Inc.; Madison (WI); Hybrid; USD 28,000 - 30,000; Full time

Job summary

Demco is hiring a Customer Service Representative in a hybrid role based in Madison, WI. The position runs Monday–Friday, 8:00 a.m.–4:30 p.m., with pay between $20 and $21.75 per hour, depending on experience and qualifications.

The role focuses on delivering friendly, knowledgeable, and responsive service to library customers, handling orders, inquiries, and issues across multiple channels.

Qualifications

• Experience in customer service, preferably in a call center or high-volume setting.
• Strong data-entry and computer skills.

Responsibilities

• Assist customers with questions about orders, products, pricing, billing, shipping, and websites.
• Resolve returns, credits, damaged items, missing parts, and delivery issues.
• Provide updates on product availability and lead times.

Skills

Customer service

Data entry

Verbal communication

Written communication

Job description

Demco is hiring a Customer Service Representative in a hybrid role based in Madison, WI. The position runs Monday–Friday, 8:00 a.m.–4:30 p.m., with pay between $20 and $21.75 per hour, depending on experience and qualifications.

The role focuses on delivering friendly, knowledgeable, and responsive service to library customers, handling orders, inquiries, and issues across multiple channels.