Hybrid Customer Success Manager: Renewals, Upsell & Adoption

Awardspring; West Chicago (IL); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Unlimited PTO

Paid parental leave

Job summary

AwardSpring in Chicago's West Loop is seeking a Customer Success Manager to own the health of a growing book of customers from onboarding through renewals. You’ll lead renewals and upsell add-ons like SpringIQ and SpringAPIs, run workshops, and share best practices so customers maximize value while you coordinate with Support, Product, and Account Executives.

This hybrid role expects proactive communication, CRM discipline in HubSpot, and a customer-centric mindset to nurture long-term

Qualifications

• 2+ years in customer success or account management at a SaaS company.
• Proven ability to manage renewals and upsell opportunities.
• Strong communication and problem-solving skills.
• Experience with CRM systems, preferably HubSpot.

Responsibilities

• Own the health of a book of AwardSpring customers from onboarding through renewal.
• Lead onboarding, handle escalations, and coordinate with Support/Product/EA.
• Drive renewals, up-sell add-ons such as SpringIQ and SpringAPIs.
• Deliver workshops and best-practice sessions to customers.
• Maintain CRM hygiene and accurate meeting notes.

Skills

Customer success

Account management

SaaS renewals

Upsell strategies

CRM (HubSpot)

Education

2+ years in customer success or account management

Tools

HubSpot

Job description

AwardSpring in Chicago's West Loop is seeking a Customer Success Manager to own the health of a growing book of customers from onboarding through renewals. You’ll lead renewals and upsell add-ons like SpringIQ and SpringAPIs, run workshops, and share best practices so customers maximize value while you coordinate with Support, Product, and Account Executives.

This hybrid role expects proactive communication, CRM discipline in HubSpot, and a customer-centric mindset to nurture long-term