Hybrid Customer Support & Growth Specialist (Atlanta)

Egreenservices; Atlanta (GA); Hybrid; USD 67,000 - 102,000; Full time

Benefits offered by this job

Full medical, dental, and vision

Generous paid time off

Mentorship from day one

Job summary

ScaleUp Solutions in Atlanta, GA is hiring a Customer Support Specialist to own end-to-end customer interactions and help the team scale in a hybrid work setting. You will blend sales and customer insights with hands-on ownership to drive outcomes.

The role includes building territory plans for Atlanta, coordinating campaigns with agencies, ranking hot leads, writing effective follow-ups, and delivering actionable feedback. Salary ranges from $67,000 to $102,000 with full benefits and mentorship.

Qualifications

• Experience mapping customer journeys in fast-moving sales/marketing environments.
• Demonstrated ability to reduce churn and improve retention.
• Ability to work under tight deadlines and adapt to changing priorities.

Responsibilities

• Build territory plans that maximize coverage across Atlanta, GA.
• Coordinate with agencies and vendors to deliver campaigns on time and on budget.
• Pair technical support insight with business intuition to rank the hottest leads.
• Write follow-ups that get answered, not ignored.
• Turn ScaleUp Solutions's differentiator into a concise, compelling pitch.

Skills

Feedback-driven detail

Customer Journey Mapping

Pressure management

Churn reduction

Job description

ScaleUp Solutions in Atlanta, GA is hiring a Customer Support Specialist to own end-to-end customer interactions and help the team scale in a hybrid work setting. You will blend sales and customer insights with hands-on ownership to drive outcomes.

The role includes building territory plans for Atlanta, coordinating campaigns with agencies, ranking hot leads, writing effective follow-ups, and delivering actionable feedback. Salary ranges from $67,000 to $102,000 with full benefits and mentorship.