Customer Support Specialist

Egreenservices; Atlanta (GA); Hybrid; USD 67,000 - 102,000; Full time

Benefits offered by this job

Full medical, dental, and vision

Generous paid time off

Mentorship from day one

Job summary

ScaleUp Solutions in Atlanta, GA is hiring a Customer Support Specialist to own end-to-end customer interactions and help the team scale in a hybrid work setting. You will blend sales and customer insights with hands-on ownership to drive outcomes.

The role includes building territory plans for Atlanta, coordinating campaigns with agencies, ranking hot leads, writing effective follow-ups, and delivering actionable feedback. Salary ranges from $67,000 to $102,000 with full benefits and mentorship.

Qualifications

• Experience mapping customer journeys in fast-moving sales/marketing environments.
• Demonstrated ability to reduce churn and improve retention.
• Ability to work under tight deadlines and adapt to changing priorities.

Responsibilities

• Build territory plans that maximize coverage across Atlanta, GA.
• Coordinate with agencies and vendors to deliver campaigns on time and on budget.
• Pair technical support insight with business intuition to rank the hottest leads.
• Write follow-ups that get answered, not ignored.
• Turn ScaleUp Solutions's differentiator into a concise, compelling pitch.

Skills

Feedback-driven detail

Customer Journey Mapping

Pressure management

Churn reduction

Job description

We opened this Customer Support Specialist role because ScaleUp Solutions's Atlanta ambitions outgrew the team carrying them. This mid-level role pairs a $67,000 - $102,000 salary with hands-on ownership, a collaborative team, and clear opportunities to level up.

Key Responsibilities

• Build territory plans that maximize coverage across Atlanta, GA
• Coordinate with agencies and vendors to deliver campaigns on time and on budget
• Pair Technical Support insight with gut feel to rank the hottest leads
• Write follow-ups that get answered, not the ones that get ignored
• Turn ScaleUp Solutions's joyfully-rigorous differentiator into a thirty-second pitch

What You'll Bring

• An eye for the feedback-driven detail that separates fine from finished
• Demonstrated Customer Journey Mapping expertise in a fast-moving sales marketing environment
• Clear thinking under the kind of pressure Atlanta, GA deadlines bring
• Proven Churn Reduction results, ideally seasoned in Atlanta, GA

At ScaleUp Solutions, our mission is to make sales marketing simpler, faster, and more accessible for everyone in Atlanta, GA and beyond. The small-but-mighty pace here is real, but so is the permission to log off and recover.

Expect $67,000 - $102,000 plus full medical, dental, and vision benefits, generous paid time off, and real mentorship from day one.

We refreshed the dates so you know this hybrid role is current.