Tech Support Specialist I (Hybrid) — Customer Success

ConstructConnect; Cincinnati (OH); Hybrid; USD 40,000 - 50,000; Full time

Job summary

ConstructConnect seeks a Tech Support Rep Level 1 in Atlanta, GA to assist customers throughout the lifecycle of a trouble ticket via phone, email, and chat. You’ll resolve issues, document steps, and ensure customer satisfaction in a responsive support role.

Responsibilities include handling tickets, prioritizing queue workflow, escalating when necessary, and ensuring timely communication while following company policies in a hybrid work setting.

Qualifications

• High School Diploma or GED required; Associates or better preferred.
• MCP Certification or equivalent experience in desktop/network support.
• Strong understanding of OS, MS Office, and Email.
• Database applications knowledge strongly desired.
• Reliable, detail oriented with clear written and spoken communication.

Responsibilities

• Handle technical support trouble tickets from customers.
• Monitor ticket queue and judge urgency, method of contact, and response timing.
• Determine when to reassign or escalate tickets as needed.
• Ensure policy adherence and timely ticket closure.

Skills

Strong written and verbal comms

Customer service mindset

Problem solving

Education

High School Diploma or GED

Associates degree preferred

Tools

MS Office

Database Applications

Operating Systems

Job description

ConstructConnect seeks a Tech Support Rep Level 1 in Atlanta, GA to assist customers throughout the lifecycle of a trouble ticket via phone, email, and chat. You’ll resolve issues, document steps, and ensure customer satisfaction in a responsive support role.

Responsibilities include handling tickets, prioritizing queue workflow, escalating when necessary, and ensuring timely communication while following company policies in a hybrid work setting.