Hybrid Customer Success Specialist — Growth & Advocacy

Revance; Tennessee; Hybride; USD 56 000 - 64 000; Plein temps

Avantages offerts par ce poste

Annual performance bonus

12 days PTO and holidays

Healthcare benefits

401k match

Résumé du poste

Revance is seeking a Customer Success Specialist to ensure customers achieve success. You will work with sales to set up accounts, answer inquiries, process orders, and advocate for customers while delivering a premium, brand-aligned experience.

Based in Nashville with a hybrid schedule, you will handle calls, emails, and live chat, owning each account interaction end-to-end and driving customer satisfaction in a fast-paced environment.

Qualifications

• Associate/Bachelor’s degree, or equivalent work experience.
• 5 years’ experience in a call center/inside sales role.
• Strong communication skills: oral, written and interpersonal.
• Proficiency in Microsoft Office applications: Word, Excel, PowerPoint, SharePoint and OneNote.

Responsabilités

• Act as a liaison by managing both incoming and outgoing calls, emails or live chat support.
• Ensure the best experience possible, no matter what channel our customers choose to contact us. Work alongside sales professionals to deliver a high-end customer experience.
• Take ownership of account interactions from beginning to end.
• Complete thoughtful, personalized responses to a variety of customer request such as: General Inquires Account Creation Pricing Product Orders/Returns Billing Inquiries Payments Upselling and Cross selling - Great starting point from which to grow toward a sales career.
• Contribute to the ongoing success of your team by achieving goals and objectives.

Connaissances

Strong communication

Initiative

Interpersonal skills

Formation

Associate or Bachelor’s degree, or equivalent

Outils

Word

Excel

PowerPoint

SharePoint

OneNote

Description du poste

Revance is seeking a Customer Success Specialist to ensure customers achieve success. You will work with sales to set up accounts, answer inquiries, process orders, and advocate for customers while delivering a premium, brand-aligned experience.

Based in Nashville with a hybrid schedule, you will handle calls, emails, and live chat, owning each account interaction end-to-end and driving customer satisfaction in a fast-paced environment.