Client Success Advocate

MissionHires; Nashville (TN); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

401K

Vacation

Personal Days

Job summary

MissionHires is seeking a Customer Success Representative in Nashville, TN. This in-office role is crucial for liaising with customers and internal teams, resolving inquiries, processing orders, and ensuring customer satisfaction.

Ideal candidates will have a customer-first mindset, over 2 years of relevant experience, and strong communication skills. Eligible for comprehensive benefits including health insurance and 401K.

Qualifications

• Minimum 2 years of experience in customer service, preferably B2B in textiles or manufacturing.
• Excellent communication skills, both verbal and written.
• Proficient in Microsoft Office and CRM/ERP systems.

Responsibilities

• Respond promptly to customer inquiries via email, phone, and web.
• Process and track orders in ERP system.
• Coordinate with teams to resolve product/service issues.
• Support sales with follow-up and order confirmations.
• Maintain detailed customer records.

Skills

Customer-first mindset

Problem-solving ability

Excellent verbal and written communication

Organized and detail-oriented

Proficiency in Microsoft Office

Experience in customer service

Tools

CRM/ERP systems

Microsoft Excel

Job description

MissionHires is seeking a Customer Success Representative in Nashville, TN. This in-office role is crucial for liaising with customers and internal teams, resolving inquiries, processing orders, and ensuring customer satisfaction.

Ideal candidates will have a customer-first mindset, over 2 years of relevant experience, and strong communication skills. Eligible for comprehensive benefits including health insurance and 401K.