Customer Success Specialist

Revance; Tennessee; Hybrid; USD 77,146,000 - 88,166,000; Full time

Benefits offered by this job

Annual performance bonus

12 days PTO and holidays

Healthcare benefits

401k match

Job summary

Revance is seeking a Customer Success Specialist to ensure customers achieve success. You will work with sales to set up accounts, answer inquiries, process orders, and advocate for customers while delivering a premium, brand-aligned experience.

Based in Nashville with a hybrid schedule, you will handle calls, emails, and live chat, owning each account interaction end-to-end and driving customer satisfaction in a fast-paced environment.

Qualifications

• Associate/Bachelor’s degree, or equivalent work experience.
• 5 years’ experience in a call center/inside sales role.
• Strong communication skills: oral, written and interpersonal.
• Proficiency in Microsoft Office applications: Word, Excel, PowerPoint, SharePoint and OneNote.

Responsibilities

• Act as a liaison by managing both incoming and outgoing calls, emails or live chat support.
• Ensure the best experience possible, no matter what channel our customers choose to contact us. Work alongside sales professionals to deliver a high-end customer experience.
• Take ownership of account interactions from beginning to end.
• Complete thoughtful, personalized responses to a variety of customer request such as: General Inquires Account Creation Pricing Product Orders/Returns Billing Inquiries Payments Upselling and Cross selling - Great starting point from which to grow toward a sales career.
• Contribute to the ongoing success of your team by achieving goals and objectives.

Skills

Strong communication

Initiative

Interpersonal skills

Education

Associate or Bachelor’s degree, or equivalent

Tools

Word

Excel

PowerPoint

SharePoint

OneNote

Job description

Job Summary:

As a Customer Success Specialist you will be responsible for the success of our customers. This demanding role requires a unique skillset. Working with a sales professional, you will assist in preparing sale intake documents, setting up accounts, placing orders, and answering customer inquiries in an efficient and professional manner. You will act as an advocate for our customers and a champion for our brand. Your job ensures our customers have the best experience possible.

Reporting to: Supervisor, Contact Center

Location: Hybrid in Nashville TN; remote from all other locations (CST and MST preferred; EST considered)

Shifts: 8:00am-4:30pm EST; 8:30am-5:00pm PST

Pay Rate: $26.50/hour + annual performance bonus

Responsibilities/Essential Duties:

• Act as a liaison by managing both incoming and outgoing calls, emails or live chat support.
• Ensure the best experience possible, no matter what channel our customers choose to contact us. Work alongside sales professionals to deliver a high-end customer experience.
• Take ownership of account interactions from beginning to end.
• Complete thoughtful, personalized responses to a variety of customer request such as: General Inquires Account Creation Pricing Product Orders/Returns Billing Inquiries Payments Upselling and Cross selling - Great starting point from which to grow toward a sales career.
• Contribute to the ongoing success of your team by achieving goals and objectives.

Basic Qualifications:

• Associate/Bachelor's degree, or equivalent work experience.
• 5 years' experience in a call center/inside sales role.
• The ability to exercise initiative.
• Strong communication skills: oral, written and interpersonal.
• Proficiency in Microsoft Office applications: Word, Excel, PowerPoint, SharePoint and OneNote.

Preferred Qualifications:

• Knowledge of customer service principles and practices.
• A strong understanding of telephony and technology, and not be intimidated by it.
• The ideal candidate must be comfortable working in a fast-paced environment.

Company Summary:

Revance is a global company developing, producing, and distributing industry-leading, differentiated products across aesthetics, skincare, and therapeutics. Revance drives innovation beyond convention to offer treatment options for individuals across generations. The Company's vision is to redefine excellence in aesthetics, skincare, and therapeutics through science-powered innovation, with an unwavering commitment to its providers, patients, and consumers. Revance's award-winning products are the result of robust research and development, a cornerstone for the Company, driven by renowned scientists. For more information about Revance, please visit us at www.revance.com.

What Revance invests in you:

• Competitive Compensation including base salary and annual performance bonus.
• 12 days' PTO, holidays, and parental leave.
• Generous healthcare benefits, HSA match, 401k match, employer paid life and disability insurance, pet insurance, wellness discounts and much more!

This section of the job description is required by the American with Disability Act (ADA). The ADA requires that job descriptions reflect the physical and mental demands required to effectively perform the essential duties of the job. The ADA prohibits employers from discriminating against a "qualified individual with a disability" in all aspects of the employment relationship. A "qualified individual with a disability" is "an individual who meets the education, experience, skill, and other job-related requirements of a position held or desired, and who, with reasonable accommodation, can perform the essential functions of a specified job."

Revance is an Equal Opportunity employer. All qualified applicants will receive consideration for employment based on merit, without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.