Hybrid Customer Success & Sales Support Pro

Victory Lap; River Grove (IL); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Victory Lap in River Grove, IL is seeking a Customer Success & Sales Support Specialist to join a family-owned wholesale distributor. The role blends customer success, account coordination, and sales support to keep relationships thriving and orders moving smoothly.

You will partner with 3–4 sales reps, manage customer records, respond quickly, and help the team deliver a consistently exceptional customer experience. Hybrid work and a strong base salary with bonus await the right candidate.

Qualifications

• Experience in customer success, customer service, account coordination, sales support, or a similar customer-facing role.
• Exceptional organizational skills and attention to detail.
• Strong written and verbal communication and ability to build rapport.
• Proactive mindset with ability to anticipate needs.
• Ability to manage multiple accounts and competing priorities.
• Collaborative approach with multiple sales representatives.
• Comfort working with customer records, order details, spreadsheets, and CRM systems.

Responsibilities

• Support ongoing management of customer relationships across a portfolio with 3–4 sales representatives.
• Serve as reliable point of contact for customer questions, requests, and day-to-day account needs.
• Coordinate account activity and follow-up with customers and sales reps.
• Prepare and maintain account information, customer records, and relevant sales documentation.
• Help sales representatives stay focused on growing relationships and revenue by handling important coordination tasks.

Skills

Customer success

Organizational skills

Communication skills

Proactive mindset

Multi-account management

CRM systems

Tools

CRM systems

Job description

Victory Lap in River Grove, IL is seeking a Customer Success & Sales Support Specialist to join a family-owned wholesale distributor. The role blends customer success, account coordination, and sales support to keep relationships thriving and orders moving smoothly.

You will partner with 3–4 sales reps, manage customer records, respond quickly, and help the team deliver a consistently exceptional customer experience. Hybrid work and a strong base salary with bonus await the right candidate.