Impactful Customer Support Specialist — Hybrid Role

NAVEX; Portland (OR); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Meaningful purpose

High-performance environment

Candid, supportive culture

Growth opportunities

Rewards for results

Job summary

NAVEX is hiring a Customer Support Specialist to serve as the frontline for Customer Administrators, handling product questions, configuration changes, and issue resolution. You will join a hybrid team that values speed, ownership, and customer outcomes.

The role emphasizes problem-solving, stakeholder communication, and the ability to mentor peers while contributing to knowledge resources and best practices.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 2+ years in customer service and software support.
• Proficiency in Windows and Microsoft Office.
• CRM experience; Salesforce preferred.
• Training experience and ability to adapt facilitation style.

Responsibilities

• Serve as a trusted advisor by understanding customer goals and outcomes.
• Lead complex customer issues through diagnosis, resolution, and follow-up.
• Adapt communication styles to engage technical and business stakeholders.
• Independently manage escalated customer situations and expectations.
• Prioritize work based on customer impact, risk, and business needs.
• Identify root causes, recurring trends, and opportunities for improvement.
• Partner across teams to resolve issues and improve customer experiences.
• Create and enhance knowledge resources, processes, and best practices.
• Recommend scalable solutions that improve operational efficiency and outcomes.
• Share expertise and mentor peers to strengthen team capabilities.

Skills

Customer service

Software support

CRM

Training

Attention to detail

Education

Bachelor's degree in a related field

Tools

Salesforce

Job description

NAVEX is hiring a Customer Support Specialist to serve as the frontline for Customer Administrators, handling product questions, configuration changes, and issue resolution. You will join a hybrid team that values speed, ownership, and customer outcomes.

The role emphasizes problem-solving, stakeholder communication, and the ability to mentor peers while contributing to knowledge resources and best practices.