Hybrid Customer Success Orchestrator: Ops & NPS

Nextpower Inc; Fremont (CA); Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

Health care coverage

Dental and vision coverage

401(K) with company matching

Unlimited paid time off

Job summary

Nextpower Inc. in California seeks a Customer Success Coordinator to own day‑to‑day coordination of customer success workflows. You will document commitments, track actions, and drive timely resolutions while collaborating with Sales, Product, and Engineering to meet customer priorities.

Reporting to the Senior Manager of Customer Success, you will support Voice of Customer initiatives, maintain records, and help optimize processes for better outcomes. Hybrid work options are available.

Qualifications

• Bachelor’s degree in a related field and 5+ years in customer success or operations.
• Ability to independently manage multiple workstreams with strong judgment.
• Strong written and verbal communication across diverse audiences.
• Experience partnering with Sales, Product, Engineering and Ops.

Responsibilities

• Own tracking and follow-through for customer commitments, risks, and action items.
• Coordinate cross-functional work across Sales, Engineering, Product, and Operations.
• Facilitate meetings and tailor communication to stakeholders and customers.
• Maintain accurate customer records and knowledge resources.
• Coordinate NPS and other feedback activities and report themes.
• Prepare materials for customer reviews and internal planning.
• Identify process improvements to strengthen accountability and CX.

Skills

Multi-workstream management

Analytical problem solving

Effective communication

Cross-functional collaboration

Stakeholder management

Education

Bachelor's degree in Customer Success/Operations

Tools

Confluence

Jira

Microsoft Office / Google Workspace

Job description

Nextpower Inc. in California seeks a Customer Success Coordinator to own day‑to‑day coordination of customer success workflows. You will document commitments, track actions, and drive timely resolutions while collaborating with Sales, Product, and Engineering to meet customer priorities.

Reporting to the Senior Manager of Customer Success, you will support Voice of Customer initiatives, maintain records, and help optimize processes for better outcomes. Hybrid work options are available.