Customer Service Specialist - Flexible Packaging

ProAmpac; Ontario (CA); Hybrid; USD 34,000 - 41,000; Full time

Job summary

ProAmpac is seeking a Customer Service Rep for our office-based team. You will be the primary liaison between clients and our production floor, handling inquiries, processing orders, and coordinating with manufacturing and logistics to meet delivery timelines.

The role requires strong communication, data entry accuracy, and proficiency with Microsoft Excel. You will support sales efforts, upsell opportunities, and maintain high client satisfaction in a fast-paced packaging environment.

Qualifications

• Experience handling high volume customer inquiries and maintaining composure under pressure.
• Excellent data entry accuracy and attention to detail.
• Proficiency with Microsoft Office suite, especially Excel.
• Experience using CRM software to manage customer relationships and orders.
• Ability to process orders accurately and efficiently.
• Strong multitasking abilities in a fast-paced environment.

Responsibilities

• Manage a high volume of daily inbound communications, providing exceptional Customer Support and addressing all Customer Inquiries with speed and accuracy.
• Utilize Customer Relationship Management software and Microsoft Office tools, including Microsoft Excel, to execute precise Data Entry, track order statuses, and maintain updated client records.
• Coordinate closely with internal manufacturing and logistics teams to oversee Operations, ensuring flexible packaging orders meet client specifications and delivery timelines.
• Apply strong Problem Solving abilities and critical thinking to swiftly resolve any client complaints, shipping discrepancies, or production delays.
• Demonstrate meticulous attention to detail while reviewing client specifications, purchase orders, and packaging proofs to maintain high-quality standards.
• Exercise excellent Prioritization and Time Management strategies to handle multiple tasks simultaneously in a fast-paced call center or office environment.
• Communicate clearly and professionally across various channels, utilizing superior English Language writing and verbal skills to draft correspondence and relay instructions.
• Exhibit strong Multitasking capabilities to balance administrative duties, client outreach, and cross-functional collaboration effectively.
• Support sales initiatives by identifying opportunities for upselling, assisting with Merchandising inquiries, and fostering long-term client retention.

Skills

Customer service

Data entry

Microsoft Excel

CRM software

Order processing

Multitasking

Tools

Infor M3

Microsoft Dynamics AX

Job description

ProAmpac is seeking a Customer Service Rep for our office-based team. You will be the primary liaison between clients and our production floor, handling inquiries, processing orders, and coordinating with manufacturing and logistics to meet delivery timelines.

The role requires strong communication, data entry accuracy, and proficiency with Microsoft Excel. You will support sales efforts, upsell opportunities, and maintain high client satisfaction in a fast-paced packaging environment.