Customer Service Rep – Flexible Packaging (Onsite)

ProAmpac; Griffin (GA); Híbrido; USD 25.000 - 36.000; Jornada completa

Descripción de la vacante

ProAmpac is seeking a Customer Service Rep for its Griffin, GA operations, serving as the main liaison between clients and the production floor. The role focuses on exceptional service, accurate data entry, and seamless order processing in a fast-paced packaging environment.

You will engage with internal teams to ensure orders meet specifications, track shipments, and resolve issues, leveraging Excel and CRM tools.

Formación

• Experience handling high-volume customer inquiries with professionalism and accuracy.
• Proficient data entry and order processing using Excel and CRM tools.
• Strong written and verbal communication with internal teams and clients.]
• ERP experience with enterprise systems is a plus.

Responsabilidades

• Manage a high volume of daily inbound communications with accurate, responsive customer support.
• Use CRM and MS Office tools to enter data, track orders, and maintain client records.
• Coordinate with production and logistics teams to ensure timely delivery per client specs.

Conocimientos

Customer service

Data entry

Microsoft Excel

Communication skills

Herramientas

Infor M3

Microsoft Dynamics AX

Descripción del empleo

ProAmpac is seeking a Customer Service Rep for its Griffin, GA operations, serving as the main liaison between clients and the production floor. The role focuses on exceptional service, accurate data entry, and seamless order processing in a fast-paced packaging environment.

You will engage with internal teams to ensure orders meet specifications, track shipments, and resolve issues, leveraging Excel and CRM tools.