Hybrid Customer Success Manager, Talent Solutions

LinkedIn; New York (NY); Hybrid; USD 78,000 - 126,000; Full time

Job summary

LinkedIn is seeking a Customer Success Manager for Talent Solutions. The role supports a hybrid work model in the United States, partnering with sales to ensure customer ROI and value realization across LinkedIn products. Strong collaboration with cross-functional teams is essential to success.

You will guide onboarding, analyze usage data, and identify growth opportunities while maintaining executive engagement. A Bachelor's degree or equivalent practical experience is required.

Qualifications

• 3+ years of experience in Customer Success, Account Management, Consulting, or related fields.
• Bachelor's degree or equivalent practical experience required.
• Experience in recruiting, talent learning, or organizational development is a plus.

Responsibilities

• Serve as a Customer Champion and Advocate for assigned accounts.
• Drive adoption, retention, and ROI across LinkedIn solutions.
• Collaborate with sales to identify growth opportunities and mitigate churn.
• Guide onboarding and engagement, leveraging product education resources.
• Track usage metrics and act on insights to increase customer value.

Skills

Customer Success

Account Management

Project Management

Data Analysis

Education

Bachelor's degree or equivalent practical experience

Tools

Dynamics

Job description

LinkedIn is seeking a Customer Success Manager for Talent Solutions. The role supports a hybrid work model in the United States, partnering with sales to ensure customer ROI and value realization across LinkedIn products. Strong collaboration with cross-functional teams is essential to success.

You will guide onboarding, analyze usage data, and identify growth opportunities while maintaining executive engagement. A Bachelor's degree or equivalent practical experience is required.