Customer Success Manager, Talent Solutions

LinkedIn; New York (NY); Hybrid; USD 78,000 - 126,000; Full time

Job summary

LinkedIn is seeking a Customer Success Manager for Talent Solutions. The role supports a hybrid work model in the United States, partnering with sales to ensure customer ROI and value realization across LinkedIn products. Strong collaboration with cross-functional teams is essential to success.

You will guide onboarding, analyze usage data, and identify growth opportunities while maintaining executive engagement. A Bachelor's degree or equivalent practical experience is required.

Qualifications

• 3+ years of experience in Customer Success, Account Management, Consulting, or related fields.
• Bachelor's degree or equivalent practical experience required.
• Experience in recruiting, talent learning, or organizational development is a plus.

Responsibilities

• Serve as a Customer Champion and Advocate for assigned accounts.
• Drive adoption, retention, and ROI across LinkedIn solutions.
• Collaborate with sales to identify growth opportunities and mitigate churn.
• Guide onboarding and engagement, leveraging product education resources.
• Track usage metrics and act on insights to increase customer value.

Skills

Customer Success

Account Management

Project Management

Data Analysis

Education

Bachelor's degree or equivalent practical experience

Tools

Dynamics

Job description

Customer Success Manager, Talent Solutions

• Full-time
• Workplace Type: Hybrid
• Department: GBO

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

This role will be based in either New York, Chicago, or Omaha.

The Customer Success Manager (CSM) partners closely with their assigned sales partners to ensure LinkedIn Customers achieve a significant return on investment and drive business success with their LinkedIn investment.

As a CSM you will be tasked with:

Serving as a Customer Champion and Advocate

Helping Customers realize value from their investment

Partneringoncustomer retention and expansion.

The CSM will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on LinkedIn products and solutions.

Responsibilities Include:

Advance personal journey with Diversity, Inclusion, and Belonging as this is a top priority for LinkedIn and many of its customers.

Partner with sales counterparts on prioritized customers to drive overall customer adoption, enhance customer success, and mitigate customer churn risk.

Act as a trusted advisor to the end users and their management to drive product adoption and ensure theyleveragethe solution to achieve agreed upon operational priorities, leading to full business value.

Utilize client usage and industry metrics to derive insights and use these to drive greater customer engagement andadoption.

Analyze current customer engagement metrics andleveragethe Learning Center to provide new and ongoing product education options.

Track and record customer activityin a timely mannerin systems of record,i.e.,Dynamics.

Identifychurn risk andmaintainhealthy customer engagement levels byidentifyinglowutilizationand providing solutions to further drive customer success.

Maintain a deep understanding of LinkedIn products to effectively guide customers on bestpractice.

Interpret customer insights to drive change in product and act as voice of customer to LinkedIn Product teams

Expedite technical andpurchase-related escalations

While this role does not own quota associated with renewal or growth, you are accountable for the success of the partnership as measured through depth, frequency and quality of executive engagements, delivery of ROI asvalidatedby the customer, and growth opportunitiesidentified.

Basic Qualifications:

3+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management

Preferred Qualifications:

Experience in recruiting,applicable talent experience, learning, e-Learning, Organizational L&D, sales, account management, product enablement, and/or sales effectiveness.

Fundamental interpersonal skills,demonstratedby the ability to build authentic business relationships and effectively manage relational challenges

Fundamental organization, project management, and time management skills

Experience analyzing data, trends, and client information toidentifyproduct or growth opportunities in service of customer value

Strong verbal and written communication skills, includingexpertisein presenting to both small and large audiences

Fundamental understanding of Sales concepts and Software as a Service

Bachelor's degree or equivalent practical experience

Suggested Skills:

Customer Success

Account Management

Project Management

LinkedIn is committed to fair andequitablecompensation practices.

The pay range for this role is $78,000to $126,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.This may be different in other locations due to differences in the cost of labor.

The total compensation package for this position may also include annual performance bonus, stock,benefitsand/or other applicable incentive compensation plans. For more information, visithttps://careers.linkedin.com/benefits.

Equal Opportunity Statement

We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a Reasonable Accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us and describe the specific Accommodation requested for a disability-related limitation.
Fill out an Accommodation request here: https://app.smartsheet.com/b/form/b660a0327d044969abfd7a4e73d15c36

Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:

• Documents in alternate formats or read aloud to you
• Having interviews in an accessible location
• Being accompanied by a service dog
• Having a sign language interpreter present for the interview

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.

LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.

Pay Transparency Policy Statement

As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.

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