Hybrid Customer Success Manager — Talent Solutions

LinkedIn; San Francisco (CA); Hybrid; USD 76,000 - 126,000; Full time

Job summary

LinkedIn is seeking a Customer Success Manager for Talent Solutions in the San Francisco area. This hybrid role partners with sales to ensure customers realize value from their LinkedIn investment and achieve measurable ROI.

You will drive onboarding, adoption, and retention across designated accounts, collaborating with cross-functional teams to maximize success and minimize churn, while maintaining a trusted advisor relationship with key stakeholders.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or related fields.
• Strong relationship-building and communication skills.
• Experience in SaaS or enterprise software.
• Bachelor's degree or equivalent practical experience.

Responsibilities

• Serve as a Customer Champion and Advocate.
• Help Customers realize value from their investment.
• Partner on customer retention and expansion.
• Ensure onboarding and engagement with LinkedIn products.
• Collaborate with sales on prioritized customers to drive adoption and reduce churn.
• Act as trusted advisor to drive product adoption and ROI.
• Track customer activity in systems of record (e.g., Dynamics).
• Identify churn risk and provide solutions to improve engagement.

Skills

Customer Success

Account Management

Project Management

Education

Bachelor's degree or equivalent practical experience

Job description

LinkedIn is seeking a Customer Success Manager for Talent Solutions in the San Francisco area. This hybrid role partners with sales to ensure customers realize value from their LinkedIn investment and achieve measurable ROI.

You will drive onboarding, adoption, and retention across designated accounts, collaborating with cross-functional teams to maximize success and minimize churn, while maintaining a trusted advisor relationship with key stakeholders.