Strategy & Ops Senior Associate, Customer Success (Hybrid)

LinkedIn; San Francisco (CA); Hybrid; USD 109,000 - 176,000; Full time

Job summary

LinkedIn is seeking a Strategy & Operations Senior Associate in Customer Success to advise executives, drive strategic and operational problems, and derive actionable insights focused on growing revenue and customer value.

This role is hybrid and based in San Francisco, Sunnyvale, Chicago, or New York, partnering with cross-functional teams to drive planning processes and post-sales motions.

Qualifications

• BA/BS degree in business, operations, analytics, or related field.
• 4+ years of experience in sales operations, business operations, management consulting, investment banking, or an analytical/operational role.
• 4+ years of experience with Excel and SQL.

Responsibilities

• Track business performance and provide insights and recommendations to advise CS leadership and inform day-to-day decisions.
• Lead operational processes of the CS organization, such as territory allocation, audits, reports, and dashboard development, data checks, and maintenance.
• Advise senior members of the CS organization on growing and optimizing their businesses by making data-driven, actionable recommendations that help them achieve their long-term strategic priorities.
• Drive strategic planning processes through data-driven recommendations (e.g., customer segmentation, headcount, financial and territory planning).
• Lead and provide recommendations on a variety of strategic, cross-functional projects that will shape LinkedIn’s go-to-market motion. Present insights and recommendations to executives and global sales operations partners.
• Drive the post-sales strategic motion for new LinkedIn Sales Solutions product and feature releases.
• Establish strong working relationships with peers in other Sales Operations teams and cross-functional partners to achieve objectives.

Skills

Excel

SQL

Analyzing Data

Reporting

Education

BA/BS in business, operations, analytics, or related field

MA/MS/MBA in business or related field

Tools

PowerBI

Tableau

GitHub

Job description

LinkedIn is seeking a Strategy & Operations Senior Associate in Customer Success to advise executives, drive strategic and operational problems, and derive actionable insights focused on growing revenue and customer value.

This role is hybrid and based in San Francisco, Sunnyvale, Chicago, or New York, partnering with cross-functional teams to drive planning processes and post-sales motions.