Strategic Customer Success Manager, Sales Solutions

LinkedIn; New York (NY); Hybrid; USD 78,000 - 126,000; Full time

Job summary

LinkedIn is seeking a Customer Success Manager for Sales Solutions, based in NYC, Chicago, or San Francisco. The role is hybrid, partnering with sales to drive adoption of LinkedIn Sales Navigator and maximize ROI for customers.

You will lead rollout strategy, onboarding training, and ongoing engagement, collaborating with cross-functional teams to ensure customer success and renewal outcomes.

Qualifications

• 3+ years of experience in Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management.

Responsibilities

• Serve as a Customer Champion and Advocate and help customers realize value from their investment.
• Partner with sales counterparts to drive overall customer adoption and retention.
• Guide onboarding, rollout strategy, and regular metrics reviews; share best practices with customers.
• Act as trusted adviser to end users and management to maximize product adoption and ROI.
• Track customer activity in systems of record and monitor churn risk.

Skills

Customer Success

Account Management

Consulting

Product Enablement

Project Management

Change Management

Education

Bachelor's degree

Tools

Dynamics (CRM)

Job description

LinkedIn is seeking a Customer Success Manager for Sales Solutions, based in NYC, Chicago, or San Francisco. The role is hybrid, partnering with sales to drive adoption of LinkedIn Sales Navigator and maximize ROI for customers.

You will lead rollout strategy, onboarding training, and ongoing engagement, collaborating with cross-functional teams to ensure customer success and renewal outcomes.